We paid close attention to usability during the whole design process, paying attention to detail:
- We added “search as you type” functionality to help users find relevant content more quickly.
- Popular topics were worded as a call to action; instead of “child support,” the link read “Get Child Support”.
- Links looked like links - blue and underlined - and were consistent throughout the site.
- Long lists of content - the 600 cities and counties, the 120 agencies - can be filtered through a search box. As you type, the number of terms is filtered based on your input.
And what’s usability without a little testing? We put the new GeorgiaGov site in front of users and asked them to find information to see how they interacted with the new site, whether it improved their user experience, and note any problems.
The first user noted that our suggested search results looked like the paid searches that Google shows, and therefore they wouldn’t click on them. We changed the styling to make it more like the regular search results.